All repairs carried out at iPhone Repair Nairobi come with a 30-day warranty on parts and labour. If the replacement part fails or our workmanship causes an issue within that period, we'll fix it at no additional cost.
Standard warranty on every repair we carry out — parts and labour included.
Bring the device back and we'll inspect it. Most valid claims are resolved same-day.
If the fault is covered, we re-do the repair at no extra charge. No arguments.
At iPhone Repair Nairobi, we stand behind every repair we carry out. Our standard warranty covers both the replacement part we install and our workmanship for 30 days from the date you collect your device.
If the replacement part fails during that period, or if our workmanship causes a fault, we will inspect the device and carry out the repair again at no cost to you. This policy applies to all repairs unless a different warranty period is stated on your receipt.
🛡️ In plain terms: If we fix your screen and it stops working properly within 30 days — through no fault of your own — bring it back and we'll make it right.
Our warranty covers defects that originate from the part we supplied or the work we performed. This includes:
Warranty exclusions exist so that we can keep the warranty honest and sustainable. Here's a plain-language explanation of the main ones:
If your device is dropped, crushed, or exposed to liquid after you've collected it, the repair is no longer covered. This is the most common reason a warranty claim is declined — and it's fair: we can't guarantee a device against a new accident.
If anyone else opens the device after our repair — whether another shop, a friend, or yourself — the warranty is immediately void. We can't be responsible for what happens after someone else has worked on the device.
If we advised you before the repair that the device had additional faults we could not fix (for example, corrosion from water damage or a failing logic board), those faults are not covered by the warranty on the repair we did perform.
iOS issues, app crashes, or software bugs are outside the scope of a hardware repair warranty. If a software issue arises, we're happy to diagnose it — but a separate service may apply.
⚠️ Important: Our warranty is void if the device is opened by anyone else after our repair, regardless of the reason. If you have a concern, bring it back to us first — always.
Most repairs carry our standard 30-day warranty. In a few cases, the warranty period differs based on the type of part used or the nature of the repair:
| Repair Type | Warranty Period | Notes |
|---|---|---|
| Screen replacement (premium / original) | 30 days | Covers part defect and workmanship |
| Screen replacement (aftermarket) | 30 days | Same coverage — no difference in warranty |
| Battery replacement | 30 days | Covers rapid drain and part failure |
| Charging port repair | 30 days | Excludes damage from force or debris |
| Camera repair | 30 days | Excludes new physical damage |
| Speaker / earpiece | 30 days | Excludes water exposure after repair |
| Back glass replacement | 30 days | Covers adhesion and cosmetic faults |
| Water damage treatment | Not warrantied | Recovery is not guaranteed — see note below |
| Face ID repair | 30 days | Only where the TrueDepth module was replaced |
| Board-level repair | Quoted per case | Individual warranty stated on your receipt |
🌊 Water damage is different. Because liquid damage is unpredictable and often progressive, water damage treatment is not covered by our standard warranty. We will always quote and explain this before starting work. Success rates are discussed upfront so you can make an informed decision.
Making a claim is straightforward. If you experience an issue that you believe is covered by our warranty, follow these steps:
Send us a message on WhatsApp describing the issue. Include your name, the device model, the date of the original repair, and a photo or short video showing the problem. This helps us prepare in advance.
We're at Jamia Mall, Nairobi CBD. Bring the device in person. If you're outside Nairobi, message us first and we'll guide you on courier options.
Our technician will inspect the device to confirm whether the fault is covered. In most cases we can tell you immediately. If the inspection takes longer, we'll give you a timeframe.
If the claim is valid, we carry out the repair at no cost to you — usually the same day. If the claim is not covered, we'll explain why clearly and quote you for any further work, which you can decline.
To validate a warranty claim, we ask you to provide proof of the original repair. This can be:
We recommend saving the WhatsApp conversation or taking a photo of your receipt. If you can't find proof of purchase, message us and we'll check our records.
It's important to understand the difference between the two types of warranty that may apply to your device:
Apple offers a 1-year manufacturer warranty on new devices, covering defects in materials and workmanship. It does not cover accidental damage such as cracked screens, water damage, or wear and tear. If your device is still under Apple's warranty and has a defect covered by it, you may prefer to go directly to an Apple Authorised Service Provider.
Our warranty covers the specific repair we performed — the part we installed and the workmanship of that repair — for 30 days. It does not extend Apple's warranty, nor does it cover faults in unrelated components.
📱 Note: iPhone Repair Nairobi is an independent repair service. We are not affiliated with, authorised by, or endorsed by Apple Inc. Our warranty is entirely separate from Apple's.
Our warranty exists in addition to your statutory rights under the Kenya Consumer Protection Act, 2012. Nothing in this warranty policy limits or replaces those rights.
Under Kenyan consumer law, services must be carried out with reasonable care and skill, and any goods supplied (including replacement parts) must be of satisfactory quality and fit for purpose. If you believe our service has not met these standards, you have the right to:
In practice, most issues are resolved through a simple conversation. Contact us first — we prefer to fix problems quickly and amicably.
If you have a warranty question or want to make a claim, please get in touch:
Jamia Mall, Muindi Mbingu Street,
Nairobi CBD, Kenya
This warranty policy should be read alongside our Terms & Conditions, which contain the full details of your repair agreement with us.