1. Who We Are
iPhone Repair Nairobi is a professional iPhone repair service
based inside Jamia Mall, Muindi Mbingu Street, Nairobi CBD, Kenya.
We provide screen repair, battery replacement, charging port repair, Face ID
repair, camera repair, and other iPhone hardware services.
In this policy, "we", "us", and "our" refer to iPhone Repair Nairobi. "You"
refers to any person who visits our website, contacts us, or brings a device
to our workshop.
We only collect information that is necessary to provide our repair services
and to communicate with you. This includes:
Information you give us directly
- Name — so we can identify you and your repair.
- Phone number and/or WhatsApp number — to send quotes, updates, and warranty information.
- Email address — if you choose to contact us by email.
- iPhone model and fault description — so we can diagnose and quote the repair.
- Message content — anything you type into our contact form or send us on WhatsApp.
- Device passcode — only when needed for post-repair testing, and we request it only if the repair requires it. It is never stored after the repair is completed.
Information collected automatically
- Basic technical data — such as your browser type, device type, and the pages you visit on our website. This is anonymous and used only for site improvement.
- Referral information — how you found us (search engine, direct visit, referral link), used to understand which channels work.
Information we do NOT collect
- We do not access, copy, or store the personal data on your iPhone (photos, messages, contacts, etc.) during repair.
- We do not store your payment card details.
- We do not sell or rent your personal information to anyone.
🔒 Your device's data is your business. Our technicians
never open or browse your personal content. If a repair requires backing up
your device, we will ask for your permission first.
3. How We Use Your Information
We use the information we collect only for the following purposes:
- To respond to your enquiry and provide a repair quote.
- To communicate with you about the status of your repair.
- To complete the repair and hand the device back to you.
- To honour our repair warranty — so we can identify you if you return with an issue.
- To keep accurate business records as required by Kenyan law.
- To improve our website, services, and pricing based on aggregate data.
4. Legal Basis for Processing
Under the Kenya Data Protection Act, 2019, we process your personal information
on the following legal bases:
- Consent — you have given us clear permission to contact you (for example, by messaging us on WhatsApp or submitting our contact form).
- Performance of a contract — processing is necessary to carry out the repair service you have requested.
- Legal obligation — for example, retaining certain business records for tax and regulatory purposes.
- Legitimate interest — for example, protecting the security of our website or preventing fraud.
5. Sharing & Third Parties
We do not sell, rent, or trade your personal information with
third parties. We only share limited information in the following circumstances:
- Courier and delivery services — if you send a device to us from outside Nairobi, we share your name, phone number, and address with the courier so they can deliver it back.
- Payment processors — if you pay by mobile money or card, the payment provider processes the transaction. We never see your full card details.
- Legal authorities — only if we are legally required to do so, for example, in response to a valid court order.
6. WhatsApp & Third-Party Services
Our primary communication channel is WhatsApp. When you message
us on WhatsApp:
- Your messages are processed by WhatsApp, Inc. (a Meta company) under their own privacy policy and terms of service.
- We can only see your WhatsApp display name and phone number.
- We recommend you do not send us sensitive personal information you would not want stored on a third-party platform.
- Please refer to WhatsApp's Privacy Policy for full details of how they handle your data.
Our website also loads fonts from Google Fonts, which may
record your IP address when the page loads. This is standard for most modern
websites and is covered by Google's own privacy policy.
7. How Long We Keep Your Data
We retain your personal information only as long as necessary for the purposes
set out in this policy:
- Repair records — kept for 12 months from the date of repair, so we can honour warranty claims and identify returning customers.
- WhatsApp conversations — kept for up to 12 months, then archived or deleted.
- Contact form submissions — kept for up to 12 months after your last interaction with us.
- Business and tax records — retained for 5 years, as required by Kenyan tax law.
- Device passcode — never stored beyond the duration of the repair.
8. Your Rights
Under the Kenya Data Protection Act, 2019, you have the following rights
regarding your personal information:
- Right to be informed — to know how we use your data, as explained in this policy.
- Right of access — to request a copy of the personal information we hold about you.
- Right to rectification — to ask us to correct inaccurate or incomplete information.
- Right to erasure — to ask us to delete your personal information (subject to our legal record-keeping obligations).
- Right to restrict processing — to ask us to limit how we use your data.
- Right to object — to object to processing based on legitimate interests.
- Right to data portability — to receive your data in a structured, machine-readable format.
- Right to lodge a complaint — with the Office of the Data Protection Commissioner (ODPC) of Kenya.
To exercise any of these rights, please contact us using the details at the
bottom of this page. We aim to respond to all requests within 14 days.
📮 Data Protection Commissioner: If you are not satisfied
with our response, you can lodge a complaint with the Office of the Data
Protection Commissioner at
www.odpc.go.ke.
9. How We Protect Your Data
We take reasonable technical and organisational measures to protect your
personal information against unauthorised access, loss, or misuse:
- Our website uses HTTPS (secure connection) for all pages.
- WhatsApp messages are end-to-end encrypted by WhatsApp.
- Repair records are stored securely and accessible only to authorised staff.
- Device passcodes are used only when required for post-repair testing and are never written down or stored.
- Any physical paperwork containing personal information is stored securely on our premises and disposed of safely when no longer needed.
However, no method of transmission over the internet is 100% secure. While we
do our best to protect your data, we cannot guarantee absolute security.
10. Cookies
Our website uses a minimal number of cookies and does not run advertising
or behavioural tracking. Any cookies we use are strictly for basic site
functionality (such as remembering your scroll position or menu state).
Third-party services we link to (such as WhatsApp and Google Maps) may set
their own cookies when you interact with them. Please refer to their
respective privacy policies for details.
You can disable cookies in your browser settings at any time. This will not
affect your ability to use our website or contact us.
11. Children's Privacy
Our services are intended for adults and young people aged 18 and above.
We do not knowingly collect personal information from children under 18.
If you are under 18 and want to bring a device for repair, please have a
parent or guardian contact us on your behalf.
If you believe we have inadvertently collected information from a child,
please contact us so we can delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in
our practices, our services, or the law. When we make significant changes,
we will update the "Last updated" date at the top of this page.
We encourage you to review this page periodically. Continued use of our
website or services after changes are posted constitutes acceptance of
the updated policy.
If you have any questions about this Privacy Policy, want to exercise any
of your data protection rights, or have a concern about how we handle your
information, please contact us:
This policy is governed by the laws of the Republic of Kenya. Any disputes
arising from the use of our website or services shall be subject to the
exclusive jurisdiction of the courts of Kenya.