Terms & Conditions

1. Agreement to Terms

By visiting our website at iphonerepair.co.ke, contacting us through WhatsApp, phone, email, or our contact form, or bringing a device to our workshop at Jamia Mall, Muindi Mbingu Street, Nairobi CBD, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or services. In these terms, "we", "us", and "our" refer to iPhone Repair Nairobi, and "you" refers to the customer or website visitor.

2. Our Repair Services

iPhone Repair Nairobi provides professional repair services for Apple iPhone devices, including but not limited to:

• Screen and display repair or replacement
• Battery replacement
• Charging port repair
• Face ID repair
• Camera repair
• Back glass replacement
• Speaker and earpiece repair
• Water and liquid damage assessment and treatment
• General diagnostics and other iPhone hardware issues

All services are subject to availability, the condition of the device, and the outcome of the initial diagnostic assessment.

3. Quotes & Estimates

Any price quoted on our website, by WhatsApp, or over the phone is a starting price or estimate only and is not a binding offer. Final pricing depends on:

• Your exact iPhone model and variant
• The nature and extent of the fault
• The quality tier of replacement parts selected (standard, premium OEM-grade, or genuine original)
• Any additional faults discovered during diagnosis

Where a repair requires a diagnostic assessment first, we will provide a firm quote after that diagnosis and before beginning any work. We will never begin a chargeable repair without your explicit approval.

4. Repair Authorisation

By handing over a device for repair — whether in person or via courier — you confirm that:

• You are the legal owner of the device, or have the owner's permission to authorise the repair.
• You have provided accurate information about the device and its condition.
• You understand the scope of the repair we have discussed and the quoted price.
• You authorise us to open, inspect, and repair the device as needed.

If during diagnosis we discover additional faults not initially discussed, we will contact you for approval before proceeding.

5. Payment Terms

Payment is due in full at the time of collection of your repaired device, unless otherwise agreed in writing.

• We accept M-Pesa, cash, and bank transfer.
• Prices are quoted and charged in Kenyan Shillings (KSh).
• VAT or other applicable taxes are included in quoted prices unless stated otherwise.
• Devices will not be released until payment has been received in full.

For repairs requiring special-order parts, we may request a deposit to cover the cost of the part. Deposits are refundable only if we are unable to complete the repair.

6. Parts & Repairs

We use a range of replacement parts depending on your preferences and the model of your device:

• Genuine Apple or OEM-grade parts — highest quality and full feature compatibility.
• Refurbished original parts — original Apple components that have been professionally restored.
• Premium aftermarket parts — high-quality third-party components, quoted at lower prices.

We will always tell you which type of part is being used and its price before proceeding. Once a repair has been completed, parts cannot be returned or exchanged unless they fail under our warranty.

Original parts removed from your device (such as old screens or batteries) will be returned to you on request. Otherwise, they are disposed of securely.

7. Repair Warranty

All repairs carried out by iPhone Repair Nairobi come with a 30-day warranty on parts and labour, unless otherwise stated in writing at the time of repair.

What the warranty covers

• Faults in the replacement part itself (defective component).
• Workmanship errors on our part (for example, adhesive failure or connector issues caused by our work).

What the warranty does not cover

• New accidental damage after the repair (drops, liquid exposure, crushing).
• Damage caused by third-party repairs attempted after our work.
• Normal wear and tear.
• Software issues unrelated to the hardware repair.
• Devices that have been opened by anyone else after our repair.
• Faults unrelated to the repair we performed.

To make a warranty claim, bring the device back to our workshop with proof of purchase (WhatsApp receipt or written receipt). We will inspect the device and, if the claim is valid, carry out the repair at no additional cost.

8. No Fix, No Fee

Where we are unable to repair your device, or where the repair is not economically viable, we will inform you before undertaking any chargeable work. In these cases:

• Diagnostic fees may still apply where a full diagnostic assessment was carried out.
• Any deposit paid for parts that were not used will be refunded.
• Your device will be returned to you in the condition we received it, to the best of our ability.

We reserve the right to refuse a repair if we believe we cannot complete it to a professional standard, or if the device presents a safety risk.

9. Data & Backups

You are responsible for backing up your device before bringing it in for repair. While our technicians take every precaution and never browse your personal data, the repair process may occasionally require software resets, firmware updates, or part replacements that could affect stored data.

• We do not back up your device on your behalf unless specifically agreed in advance.
• We do not access, copy, or store the personal content on your device.
• We cannot be held liable for any loss of data, photos, messages, or apps during a repair.

10. Uncollected Devices

We ask that you collect your repaired device within 30 days of being notified that it is ready.

• Devices not collected within 90 days may be subject to a storage fee.
• Devices not collected within 6 months may be sold or disposed of to recover costs, after reasonable attempts to contact you.
• We will attempt to contact you at least three times via the phone number or WhatsApp you provided before taking any such action.

Any proceeds from the sale of uncollected devices will be applied to any outstanding balance, with the remainder (if any) held for you for a further period of 6 months.

11. Limitation of Liability

To the maximum extent permitted by Kenyan law:

• Our total liability for any claim arising from a repair is limited to the amount you paid for that repair.
• We are not liable for indirect, incidental, or consequential losses — including lost profits, lost data, or loss of use of the device.
• We are not liable for damage to a device that was already present before the repair (for example, pre-existing cracks, water damage, or non-original components).
• We are not liable for delays caused by events outside our reasonable control (force majeure, parts shortages, courier delays).

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, or for fraud. Your statutory rights under the Kenya Consumer Protection Act, 2012 are not affected.

12. Website Use

Our website is provided "as is" for informational purposes. While we strive to keep all information accurate and up to date:

• Pricing and availability may change without notice.
• Technical information is provided in good faith but is not a substitute for professional diagnosis.
• We do not guarantee that the website will be available, error-free, or free of viruses.
• External links to third-party sites (WhatsApp, Google Maps, etc.) are provided for convenience and are governed by their own terms.

13. Intellectual Property

All content on this website — including text, images, logos, layout, and design — is the property of iPhone Repair Nairobi unless otherwise credited. You may not copy, reproduce, or redistribute our content for commercial purposes without written permission.

"iPhone" and "Apple" are trademarks of Apple Inc. iPhone Repair Nairobi is an independent repair service and is not affiliated with, authorised by, or endorsed by Apple Inc. Any reference to Apple products is for descriptive and identification purposes only.

14. Disputes & Governing Law

These Terms & Conditions are governed by the laws of the Republic of Kenya. Any dispute arising from your use of our website or services shall first be addressed through good-faith negotiation between us.

If a dispute cannot be resolved through negotiation, it shall be subject to the exclusive jurisdiction of the courts of Kenya. Nothing in this clause prevents you from exercising your rights under the Kenya Consumer Protection Act, 2012, or from lodging a complaint with the Competition Authority of Kenya.

15. Contact Us

If you have any questions about these Terms & Conditions, or want to discuss a repair, please get in touch:

By using our website or bringing a device to our workshop, you confirm that you have read, understood, and agreed to these Terms & Conditions.